Member Services Staff

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DETAILS

Position Title  Member Services Staff

Organization Scarborough Campus Students' Union (SCSU)

Position Type Part-time, Contract 

Number of Positions Available Five (5)

Remuneration $18.60/hour

Reports To Internal Coordinator

The Scarborough Campus Students’ Union (SCSU) is the not-for-profit organization that represents all full-time and part-time undergraduate students at the University of Toronto Scarborough and provides to its members a broad range of advocacy, services and events.

POSITION SUMMARY

Recognizing that the function of the Members’ Service Staff is to embrace a broad range of roles and responsibilities of the SCSU operation, it is important to note that not all functions are contained within this position description, and the position itself will be ever-changing and adaptive. Nevertheless, specific roles and responsibilities allocated to this position include, but are not limited to the following:

RESPONSIBILITIES

  • Respond to SCSU Live Chat student inquiries, including scheduling appointments and dedicatedly responding to student requests

  • Assisting students and educating student on the SCSU Health and Dental Plan

  • Sales of various tickets, including but not limited to SCSU events, TTC Presto fares etc.

  • Facilitating Posting on SCSU Poster Boards

  • Promoting SCSU initiatives and campaigns

  • Awareness and sensitivity to issues including, but not limited to: trans/bi/homophobia, sexism, racism, ageism etc.

  • Knowledge about the Scarborough Campus Students’ Union including, but not limited to their services, events and campaigns.

  • Customer Service Experience

  • Cash Register, Point of Sale experience and till balancing

  • Inventory taking

  • Printing and Faxing Experience

  • Composing of letters

  • Booking Rooms, Tables & Equipments

  • Answering the telephone, taking messages, replying to general inquiry emails.

  • Being flexible and cooperative in helping to keep the SCSU office running smoothly and efficiently

  • Possess knowledge of operating systems, Office suite and Adobe Creative Suite.

  • Attention to detail

  • Manage Student Centre booking schedules and rooms

  • Must possess a professional and diligent work ethic with University of Toronto Scarborough students and staff

  • In consultation with the Internal Coordinator, keep the office and reception area clean

  • Assisting with tasks assigned by the Internal Coordinator.

REQUIRED SKILLS AND EXPERIENCE

  • Able to work a flexible work schedule to meet office and live chat operating hours

  • Effective communication skills

  • Strong customer service skills

  • Able to operate effectively in a fast paced environment

  • Previous experience is a definite asset

  • Great understanding of SCSU Services & Operations

DESIRED ATTITUDES

  • Highly motivated and dedicated individual that is enthusiastic.

  • Ability to thrive in a fast-paced and pressured environment.

  • Highly organized, and able to meet demands on time.

Please Note: The Scarborough Campus Students’ Union (SCSU) is an independently incorporated organization working within the University of Toronto community. This position is NOT a University of Toronto staff position.

Member of the Canadian Federation of Students, Local 99

How to apply for this position: Interested candidates should submit their résumé and cover letter to applications@scsu.ca by 11:59 pm on July 25th, 2025 with the subject line: “SCSU Member Services Staff 2025”

All applications should be received via e-mail, incomplete applications will not be reviewed.

We thank everyone who applies for their interest, but only those selected for interviews will be contacted.

Graphic Designer
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